Delivery & Returns

Delivery
Orders are usually delivered in 1-3 working days. An express next day delivery is also available at an extra charge.

Delivery Charges
Orders Value Less than £50.00 - Standard delivery (1-3 business days) - £3.95
Orders Value £50.00 and Over - Standard delivery (1-3 business days) - Free delivery

Returns
We want you to be fully satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns policy.

You have 14 days from the date of delivery to return any unused and undamaged items. These will need to be returned in a new condition in the original packaging. The return of unwanted items is at the customer's cost.  

How to Return:

  1. Contact our customer service team at info@allcreaturescratesandall.co.uk to initiate your return.  We will reply with a return reference which must be sent along with your return.

  2. Pack the items securely, including your Returns/order number and the reason for return.

  3. Take your parcel to the post office and purchase the required returns postage. We recommend using a tracked service as returns will only be refunded once received.

Refunds
Once we receive your return, we will process it within 2-5 business days.

Refunds will be issued to the original payment method. Any delivery charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within 24 hours of receiving your order with a photograph of the damage/fault. We’ll arrange for a replacement or full refund.  Please contact us for any information regarding this.

For any other questions or assistance, feel free to reach out to our customer service team at info@allcreaturescratesandall.co.uk .  We pride ourselves in excellent customer service and are always keen to rectify any issues in the most efficient way possible. We're here to help!